REFUND POLICY
At Haute Kulture, we strive to ensure customer satisfaction. Please review our policy regarding returns and refunds below.
Eligibility for Refunds:
Customers may request a refund within fourteen (14) calendar days of the confirmed delivery date. To be eligible, the item must be:
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Unused and in its original condition;
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In original, unopened packaging;
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Free from signs of wear, tampering, or use.
Non-Refundable Items Include:
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Used or opened beauty and personal care products;
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Items marked as final sale;
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Gift cards or promotional items.
Return Process:
To initiate a refund request, the customer must:
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Submit a request in writing to info@hautekulture.com, including the order number and reason for return;
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Await confirmation and return instructions from Haute Kulture;
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Return the product at their own expense, using a trackable shipping method.
Returned items must be received before a refund is processed. Refunds will be issued to the original form of payment within 5–10 business days of receiving the return.
Damaged or Incorrect Items:
Claims for items that are defective, damaged, or incorrect must be submitted within three (3) days of delivery, accompanied by photographic evidence. Upon review, a replacement or refund will be issued at Haute Kulture’s discretion.
Shipping Fees:
Original shipping charges are non-refundable. Haute Kulture is not responsible for return shipping costs unless the item was received damaged or incorrect.
Contact:
Questions regarding this policy should be directed to info@hautekulture.com