FAQ

What is Haute Kulture?

Haute Kulture is your go-to online beauty supply store, created for Black women who want luxury beauty without the luxury price tag. We offer everything from hair care to glam essentials—all handpicked for melanin-rich skin and textured hair.

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How long does shipping take?

Orders typically arrive within 5–10 business days. Processing takes 2–4 business days, and you’ll receive a tracking number once your order ships.

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How much is shipping?

We charge a flat rate of $5.95 for standard shipping. Orders over $50 qualify for free shipping.

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Do you ship internationally?

No, unfortunately we do not ship internationally at this time.

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What is your return policy?

We accept return/refund requests within 14 days of delivery for unused, unopened items in original condition. Some products (like used beauty items) are non-returnable for hygiene reasons. Visit our Refund Policy page for full details.

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What if my item arrives damaged or incorrect?

Please contact us within 3 days of receiving your order. Send a photo and your order number to [your email] and we’ll make it right.

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Is my payment information secure?

Yes! We use trusted third-party payment processors to ensure all transactions are encrypted and secure.

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Can I cancel or change my order?

Orders are processed quickly, so changes or cancellations may not be possible after checkout. If you need help, email us ASAP at [your email] and we’ll do our best!

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Do you offer discounts or promos?

Yes! Sign up for our email list and follow us on Instagram @hautekulturebeauty for exclusive discounts, early access to new arrivals, and giveaways.